Information and support volunteer
OFFERED BY:
RNIB - Royal National Institute of Blind PeopleLocation(s): Aspley, Basford, Berridge, Bestwood, Bilborough, Bulwell, Bulwell Forest, Castle, Clifton East, Clifton West, Dales, Hyson Green and Arboretum, Leen Valley, Lenton and Wollaton East, Mapperley, Meadows, Radford, Sherwood, St Ann's, Wollaton West, Outside of Nottingham City
Address where volunteering takes place: The Grimaldi Building 154a Pentonville Road London N1 9JEHow many places are on offer?
Purpose of Role:
RNIB is the UK's leading sight loss charity, where we help blind and partially sighted people thrive. Our Helpline service provides information to those affected by sight loss and others on a range of services, products and reading materials, including our digital Talking Books service; a free service that provides blind and partially sighted people with access to over 23,000 titles.
ROLE DESCRIPTION:
RNIB is the UK's leading sight loss charity, where we help blind and partially sighted people thrive. Our Helpline service provides information to those affected by sight loss and others on a range of services, products and reading materials, including our digital Talking Books service; a free service that provides blind and partially sighted people with access to over 23,000 titles.
Using your excellent communication skills, you’ll make a positive impact and a genuine difference to those seeking help from RNIB. You will be:
Answering calls;
Giving information;
Making internal referrals and sending follow-up emails to callers;
Interacting with our customer relationship management system and information sources.
We're looking for volunteers who are available on any weekday Monday through to Friday. The role can be carried out from home or from our Peterborough office. Due to the investment through our comprehensive training and support package, we’re ideally seeking a minimum commitment of six months.
How you will be supported in your role:
Full training on our products and services will be given before you start taking customer calls. Mentoring and support will continue to make sure you settle well into your role.
Using your excellent communication skills, you’ll make a positive impact and a genuine difference to those seeking help from RNIB. You will be:
Answering calls;
Giving information;
Making internal referrals and sending follow-up emails to callers;
Interacting with our customer relationship management system and information sources.
We're looking for volunteers who are available on any weekday Monday through to Friday. The role can be carried out from home or from our Peterborough office. Due to the investment through our comprehensive training and support package, we’re ideally seeking a minimum commitment of six months.
How you will be supported in your role:
Full training on our products and services will be given before you start taking customer calls. Mentoring and support will continue to make sure you settle well into your role.
SKILLS AND QUALIFICATIONS:
Broadly confident with IT Able to listen well. Able to communicate effectively over the telephone Supportive and empathetic disposition Open minded and accepting, which means you won’t discriminate against anyone for any reason A curiosity and willingness to learn.
WHEN REQUIRED:
This grid shows when you can volunteer for this opportunity.
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ADDITIONAL INFORMATION:
Are there age restrictions for this opportunity? Yes
Age Restrictions:
18 and above
Are there gender restrictions for this opportunity? No
Gender restrictions:
Is the opportunity accessible to disabled people? Yes
Disability restrictions:
How long before volunteer can expect a response?
1-2 Days
How long to complete training and recruitment?
1-2 weeks
Volunteer Expenses offered? Yes
Induction and Training offered? Yes
Support and Supervision offered? Yes
Has a risk assessment been carried out? Yes
DBS Disclosure required? No