House Experience Volunteer

Role summary Our House Experience Volunteers add the sparkle to any visit – giving everyone a warm welcome, bringing stories from The Workhouse and Infirmary to life and helping people get the best out of their day.
What's involved? • Creating a warm welcome for everyone who visits
• Responding to the different needs of different visitors, including people with additional access needs
• Finding out what visitors are looking for from their visit and helping them decide how to get the best of their day
• Sharing inspirational stories, curious facts and practical information or simply the space for visitors to wander at their own pace
• Learning more about The Workhouse & Infirmary so you can share all that’s special – indoors and out
• Responding to the changing needs of The Workhouse & Infirmary – getting involved in supporting temporary exhibitions and permanent collections, researching, hosting, leading tours or talks
• Supporting with health and safety and evacuation procedures if required
• Being part of a team that may need to adapt and change in response to local needs, National Trust priorities or changes to government guidelines e.g .Covid

We want all our volunteers to feel welcome and to have an equally positive experience when volunteering with us. So, volunteers will:

• Be provided with the necessary induction, training, equipment and reasonable adjustments to do this role well and safely
• Be offered expenses to cover agreed travel costs between home and place of volunteering. A maximum of 40 miles round trip.
• Have remote access to support, news and rotas via our volunteer website
This role will suit you if you are... • Full of enthusiasm and enjoy engaging and inspiring visitors of all ages
• Someone who loves being around people – you’ll meet a lot each day!
• Interested in The Workhouse & Infirmary – you don’t need to know all of the history, but as a House Experience Volunteer you’ll enjoy picking up lots of facts and figures

All National Trust volunteers will be asked to
• Respect and uphold the National Trust values whilst volunteering with us
• Complete training required of all NT volunteers and any role specific training
• Adhere to relevant policies and processes including safeguarding, health and safety, and equality and diversity
By getting involved you could • Spend time in our fabulous places that are packed with history
• Get to know The Workhouse & Infirmary and our visitors
• Be part of a varied and enthusiastic team and form new friendships
• Gain experience in storytelling and visitor welcome
• Develop and share your knowledge

You’d also be joining Europe’s largest conservation charity and the wider National Trust team proudly looking after 780 miles of coastline, over 250,000 hectares of land, over 500 historic houses, castles, ancient monuments, gardens, parks and nature reserves (including lighthouses, villages, pubs and a gold mine!). We are a unique charity welcoming millions of people each year and with a vision to open up places for the benefit of everyone, for ever.