Visitor Welcome Volunteer

What's involved?
• Creating warm welcomes for every visitor, putting their needs first
• Sharing information, answering questions and helping visitors get the most out of their visit.
• Giving personalised goodbyes and heartfelt thank yous
• Multi-tasking across the site to help us keep the property looking fabulous, reporting where something may need attention.
• Looking out for ways to do the little things that make a big difference
• Helping visitors get their bearings and informing on the best routes around the property depending on their needs
• Finding out what’s on offer at The Workhouse and Infirmary and other local sites, so you can promote the National Trust and deepen their connection to our cause.
• Keeping in touch with the wider team, so you know what’s happening
• You are important in making sure things run as smoothly as possible – this includes getting to know health and safety and evacuation procedures.
• Being part of a team that may need to adapt and change in response to local needs, National Trust priorities or changes to government guidelines e.g .Covid

We want all our volunteers to feel welcome and to have an equally positive experience when volunteering with us. So, volunteers will:

• Be provided with the necessary induction, training, equipment and reasonable adjustments to do this role well and safely
• Be offered expenses to cover agreed travel costs between home and place of volunteering.
• Have remote access to support, news and rotas via our volunteer website

This role will suit you if you are
• Someone who loves meeting people and being part of a team
• Looking for new experiences
• Wanting to utilise your communication skills or develop them further
• Someone who enjoys a busy environment
• Cheerful - even when a coach party has just arrived and it’s a little bit hectic!

All National Trust volunteers will be asked to
• Respect and uphold the National Trust values whilst volunteering with us
• Complete training required of all NT volunteers and any role specific training
• Adhere to relevant policies and processes including safeguarding, health and safety, and equality and diversity
By getting involved you could By getting involved, you could…
• Join an enthusiastic and varied team and form new friendships
• Volunteer at beautiful and inspiring locations
• Enjoy new experiences and learn something new every day
• Let your personality shine, and build connections with our visitors and wider property team
• Know you have made a difference to someone’s day out

You’d also be joining Europe’s largest conservation charity and the wider National Trust team proudly looking after 780 miles of coastline, over 250,000 hectares of land, over 500 historic houses, castles, ancient monuments, gardens, parks and nature reserves (including lighthouses, villages, pubs and a gold mine!). We are a unique charity welcoming millions of people each year and with a vision to open up places for the benefit of everyone, for ever.