Volunteer adviser
OFFERED BY:
Ashfield Citizens AdviceLocation(s): Outside of Nottingham City
Address where volunteering takes place: Ashfield Health and Wellbeing Centre Portland Street Kirkby in Ashfield NG17 7AEHow many places are on offer?
Purpose of Role:
Our advisers help people solve the problems they face. When you join Citizens Advice, you will be invited to join our comprehensive, in-depth adviser training programme. You will help people over the phone by speaking with clients, helping them negotiate with creditors or service providers, draft letters, make phone calls on their behalf and help them deal with a wide range of issues, including employment, housing, benefits, debt and many more.
ROLE DESCRIPTION:
We are looking for advisers to provide advice, information and support to local and national clients. People are struggling. Each year we help over three and a half thousand people deal with over ten thousand problems. It is because of volunteers that these clients are able to find the help they need to solve their problems.
You will be mainly volunteering at Ashfield Citizens Advice (Ashfield Health and Wellbeing Centre, Portland Street, Kirkby-in-Ashfield, NG17 7AE) although some training can be completed remotely. You will receive comprehensive training and support throughout your time and the key responsibilities are:
Provide advice via various channels
Interviewing clients, letting them explain their inquiry and help to set priorities.
Research and provide information to the client to support them to resolve their issue.
Recognising causes of problems and taking appropriate action to remedy these.
Acting on behalf of the client if required, including negotiating, drafting or writing letters or making appropriate referrals.
Completing clear and accurate computerised case records.
Keeping up to date on issues by attending training and by essential reading.
Attending team meetings where appropriate.
You will be mainly volunteering at Ashfield Citizens Advice (Ashfield Health and Wellbeing Centre, Portland Street, Kirkby-in-Ashfield, NG17 7AE) although some training can be completed remotely. You will receive comprehensive training and support throughout your time and the key responsibilities are:
Provide advice via various channels
Interviewing clients, letting them explain their inquiry and help to set priorities.
Research and provide information to the client to support them to resolve their issue.
Recognising causes of problems and taking appropriate action to remedy these.
Acting on behalf of the client if required, including negotiating, drafting or writing letters or making appropriate referrals.
Completing clear and accurate computerised case records.
Keeping up to date on issues by attending training and by essential reading.
Attending team meetings where appropriate.
SKILLS AND QUALIFICATIONS:
We welcome volunteers from all backgrounds and without experience in the role they’re applying for
WHEN REQUIRED:
This grid shows when you can volunteer for this opportunity.
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ADDITIONAL INFORMATION:
Are there age restrictions for this opportunity? Yes
Age Restrictions:
Minimum aged 16
Are there gender restrictions for this opportunity? No
Gender restrictions:
Is the opportunity accessible to disabled people? Yes
Disability restrictions:
How long before volunteer can expect a response?
Within 3 working days
How long to complete training and recruitment?
Based on volunteering 8 to 10 hours per week it can take between 4 to 6 months to complete the training
Volunteer Expenses offered? Yes
Induction and Training offered? Yes
Support and Supervision offered? Yes
Has a risk assessment been carried out? Yes
DBS Disclosure required? No