Volunteer Receptionist
OFFERED BY:
The Lenton CentreLocation(s): Lenton and Wollaton East
Address where volunteering takes place: The Lenton Centre Willoughby Street Nottingham NG7 1RQHow many places are on offer?
Purpose of Role:
The Lenton Centre is seeking Volunteer Receptionists to join the team and assist with welcoming visitors and members. As a receptionist, your responsibilities will include greeting visitors, answering phone calls, redirecting inquiries, taking messages, and managing bookings for rooms and activities. Additionally, you will handle payments, sign up new members, provide general administrative support, while maintaining confidentiality. While no specific skills or experience are required, being able to work independently, possessing good communication skills, and having proficiency in Microsoft Office and general IT skills are advantageous. This volunteer opportunity offers the chance to gain valuable experience in office administration and the charity sector. The minimum age requirement for this role is 16, and training will be provided on topics such as health and safety, safeguarding and data protection.
ROLE DESCRIPTION:
VOLUNTEER RECEPTIONIST
KEY RESPONSIBILITIES
This is an exciting opportunity to support The Lenton Centre with welcoming visitors and members. Duties include:
Welcoming visitors and service users.
Answering telephone calls and redirecting them to appropriate staff members, taking messages when necessary.
Taking bookings for rooms and activities, by email, telephone and in person and entering bookings into the diary system.
Operating the till and taking payments for activities, room bookings and goods.
Signing up new members and taking payments.
Providing general administration support, including photocopying, filing, collating fact sheets and booklets, and assisting with mailings, publicity, and events.
Maintaining confidentiality and complying with policies and procedures.
Willingness to undertake additional duties and training as reasonably requested.
SKILLS AND EXPERIENCE
You do not need specific skills and experience as training will be provided, but the following will be useful:
Ability to work independently and without close supervision.
Friendly and welcoming manner.
Good communication skills.
Methodical approach to tasks.
Proficient in Microsoft Office and general IT skills.
Understanding of confidentiality.
WHAT WILL YOU GAIN FROM THIS OPPORTUNITY?
Comprehensive induction, training, and ongoing support.
Valuable experience for those seeking a career in office administration.
Learn about working in the charity, leisure and community development sectors.
Experience of networking with diverse user groups and community organisations.
Being part of a friendly and diverse team.
We can be a reference for you.
We can mentor you if you will find that useful.
YOUNG PEOPLE AND THIS ROLE
We are proud of having a diverse volunteer base made up of people from different backgrounds and ages. The minimum age for this role is 16 years old.
LEARNING OPPORTUNITIES
We will provide you with ongoing support and training throughout your volunteering, including:
Full induction
Health and Safety
Safeguarding
Data Protection and compliance.
KEY RESPONSIBILITIES
This is an exciting opportunity to support The Lenton Centre with welcoming visitors and members. Duties include:
Welcoming visitors and service users.
Answering telephone calls and redirecting them to appropriate staff members, taking messages when necessary.
Taking bookings for rooms and activities, by email, telephone and in person and entering bookings into the diary system.
Operating the till and taking payments for activities, room bookings and goods.
Signing up new members and taking payments.
Providing general administration support, including photocopying, filing, collating fact sheets and booklets, and assisting with mailings, publicity, and events.
Maintaining confidentiality and complying with policies and procedures.
Willingness to undertake additional duties and training as reasonably requested.
SKILLS AND EXPERIENCE
You do not need specific skills and experience as training will be provided, but the following will be useful:
Ability to work independently and without close supervision.
Friendly and welcoming manner.
Good communication skills.
Methodical approach to tasks.
Proficient in Microsoft Office and general IT skills.
Understanding of confidentiality.
WHAT WILL YOU GAIN FROM THIS OPPORTUNITY?
Comprehensive induction, training, and ongoing support.
Valuable experience for those seeking a career in office administration.
Learn about working in the charity, leisure and community development sectors.
Experience of networking with diverse user groups and community organisations.
Being part of a friendly and diverse team.
We can be a reference for you.
We can mentor you if you will find that useful.
YOUNG PEOPLE AND THIS ROLE
We are proud of having a diverse volunteer base made up of people from different backgrounds and ages. The minimum age for this role is 16 years old.
LEARNING OPPORTUNITIES
We will provide you with ongoing support and training throughout your volunteering, including:
Full induction
Health and Safety
Safeguarding
Data Protection and compliance.
SKILLS AND QUALIFICATIONS:
You do not need specific skills and experience as training will be provided, but the following will be useful:
Ability to work independently and without close supervision.
Friendly and welcoming manner.
Good communication skills.
Methodical approach to tasks.
Proficient in Microsoft Office and general IT skills.
Understanding of confidentiality.
Ability to work independently and without close supervision.
Friendly and welcoming manner.
Good communication skills.
Methodical approach to tasks.
Proficient in Microsoft Office and general IT skills.
Understanding of confidentiality.
WHEN REQUIRED:
This grid shows when you can volunteer for this opportunity.
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | |
|---|---|---|---|---|---|---|---|
| Morning | |||||||
| Afternoon | |||||||
| Evening |
ADDITIONAL INFORMATION:
Are there age restrictions for this opportunity? Yes
Age Restrictions:
Volunteers for this role must be 16 years or older
Are there gender restrictions for this opportunity? No
Gender restrictions:
Is the opportunity accessible to disabled people? Yes
Disability restrictions:
How long before volunteer can expect a response?
We aim to respond to volunteer enquiries within one week
How long to complete training and recruitment?
Volunteer Expenses offered? Yes
Induction and Training offered? Yes
Support and Supervision offered? Yes
Has a risk assessment been carried out? Yes
DBS Disclosure required? Yes