In this blog, Dave Thomas, NCVS Volunteering Development Officer considers the training that Leaders of Volunteers deliver to new and existing volunteers. You might want to grab a cup of tea and a biscuit for this one, this blog is packed full of useful info!
Traditionally, this would always have been in face-to-face sessions, but with the widespread adoption of technology in the Voluntary, Community and Social Enterprise (VCSE) sector, including online learning, Microsoft Teams and Zoom meetings, are we still striving to deliver high-quality training in the most appropriate ways?
It’s essential that your volunteers receive appropriate training, whether they are new recruits (induction training) or seasoned team members who need upskilling. Delivering training effectively builds their confidence, equips them with the necessary skills, and enhances the overall volunteer experience. Whether you’re training a single volunteer or a small group, here are some practical tips to ensure successful sessions. We’ll also explore the differences between recorded online, in-person online, and face-to-face training options.
1. Understand the needs of your volunteers
Before planning a training session, take time to understand the specific needs and backgrounds of the volunteers. Are they new to the role? or are they experienced, but looking to develop new skills? What is their preferred learning style? Having a brief conversation with them before the training can help you tailor your approach and ensure the content is relevant and engaging.
For example, a volunteer with prior experience might appreciate a refresher course, while a new volunteer will almost certainly need more in-depth, step-by-step guidance. This approach helps prevent information overload and creates a more personalised learning experience.
You can also use a checklist to track each volunteer’s progress through their induction and training.
2. Choose the right training format: Recorded online, in-person online, or face-to-face
When delivering training, one of the key decisions is selecting the best format. Each method has its pros and cons depending on the content, the number of volunteers, and logistical considerations. Here’s a comparison of the three main options:
Recorded online training
This format involves pre-recorded videos, tutorials, or presentations that volunteers can access at any time.
Pros:
- Flexible: volunteers can complete training at their own pace and revisit content as needed.
- Scalable: ideal for training large groups or dispersed volunteers without the need for live interaction.
- Time-efficient: once created, the training can be used multiple times.
Cons:
- Lack of real-time interaction: volunteers cannot ask questions or seek immediate clarification.
- Less personalised: content is fixed, which may not address individual learning needs.
Recorded online training works well for general orientation or repetitive tasks that require consistency across volunteers but might not be as effective for more nuanced or hands-on roles.
In-person online training (live virtual sessions)
This format mimics face-to-face training but takes place online via video conferencing platforms like Zoom or Teams.
Pros:
- Interactive: volunteers can ask questions, participate in discussions, and get instant feedback.
- Convenient: no need for physical presence, which is useful for geographically spread teams.
- Flexible: sessions can still be recorded for later reference.
Cons:
- Technology-dependent: both trainers and volunteers need stable internet access and familiarity with the platform.
- Less personal connection: virtual sessions can sometimes feel less engaging than in-person sessions.
In-person online training is a great option for interactive learning, where volunteers can benefit from live feedback while still enjoying the convenience of being remote.
Face-to-face training
This traditional method involves delivering training in person.
Pros:
- Highly interactive: face-to-face settings create an ideal environment for role-playing, hands-on activities, and spontaneous questions.
- Builds rapport—stronger personal connections between trainers and volunteers can be established, fostering trust and teamwork.
- Less technical barriers—no need to navigate online platforms or deal with connectivity issues.
Cons:
- Logistical challenges: scheduling and travel may be a constraint for both volunteers and trainers.
- Less flexible: the fixed timing of in-person sessions might not suit everyone.
Face-to-face training is ideal for tasks requiring practical demonstrations or roles where relationship-building is key, such as public engagement or teamwork.
3. Keep it practical and relevant
No matter the training format, volunteers benefit most from practical, hands-on learning. Include activities that relate directly to their roles, such as role-playing common scenarios they may face or giving them the opportunity to practice tasks in a safe environment. This approach ensures that volunteers can apply what they’ve learnt, helping them to feel more confident and capable.
For example, if training volunteers to provide customer service, you can simulate common interactions with the public or difficult situations they may encounter.
4. Break information into manageable chunks.
When delivering training, it’s important to avoid overloading volunteers with too much information at once. Breaking content into smaller, manageable sections helps to prevent overwhelm and allows time for reflection and discussion. This applies whether you’re delivering recorded, online, or face-to-face training.
Regular breaks during longer sessions help maintain concentration, and for recorded sessions, it is good practice to divide the material into short modules that volunteers can digest at their own pace.
5. Encourage questions and feedback
Training should be a two-way process, not a one-sided presentation. Create an open environment where volunteers feel comfortable asking questions and providing feedback, whether during a live session or after completing a recorded training module. Encouraging feedback will help you improve your training for future volunteers and also ensure that participants leave the session with a clear understanding of their role.
6. Be patient and supportive
Every volunteer will learn at their own pace, so it’s important to be patient and supportive throughout the training process. Offer additional help when needed and ensure that no one feels left behind. Volunteers who feel supported are more likely to enjoy their experience and perform better in their roles.
7. Follow up after training
Finally, don’t just end the training at the session’s conclusion. Follow up with your volunteers to check how they’re getting on. A simple check-in email or phone call can help reinforce their learning and provide an opportunity for them to ask any follow-up questions.
8. Over to you
By implementing these practical tips and carefully selecting the most appropriate training format, you can ensure that your volunteers feel well-prepared and motivated to contribute to your organisation’s goals.
What is your preferred training format for volunteers? Indeed, what do you think of the way I deliver my own training? Let me know at davet@nottinghamcvs.co.uk or 07564 040767.
