Sara welcomes feedback from voluntary, community and social enterprise (VCSE) sector organisations working closely with people using the service she is leading.
As part of the Together for Nottingham plan, Nottingham City Council’s Customer First programme is placing customer experience at the heart of its service delivery.
By establishing a new operating model for the council’s ‘front door’ customer contact, the programme team is aiming to make better use of customer insight and improve access for those who need it.
This workshop will focus on diversifying the council’s customer personas and Citizens’ Panel and ensuring that its contact channels and services are accessible, specifically in relation to Adult Social Care.
Please register to ensure you are sent instructions about how to join the meeting using Zoom.
If you have any questions about this event, please contact ncvs@nottinghamcvs.co.uk.